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  • English
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  • HOME
  • FOR WHOM
  • FUNCTIONS
  • VIDEO CALLING
  • NEWS
  • HELP CENTER
    • ABOUT US
    • INSTALLATION
    • FREQUENTLY ASKED QUESTIONS
    • CONTACT
    • SUPPORT REQUEST
  • English
    • Nederlands
  • HOME
  • FOR WHOM
  • FUNCTIONS
  • VIDEO CALLING
  • NEWS
  • HELP CENTER
    • ABOUT US
    • INSTALLATION
    • FREQUENTLY ASKED QUESTIONS
    • CONTACT
    • SUPPORT REQUEST
  • English
    • Nederlands

Memory Lane can’t video call me. What should I do?

If the CareScreen cannot reach the Memory Lane app user, then there is a problem with the push messages. These [...]

Olof2022-03-31T12:30:24+00:0029 March, 2022|
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How do I connect the Memory Lane app to the Memory Lane CareScreen?

When you start up your Memory Lane CareScreen for the first time you will be shown a number of steps [...]

Olof2021-10-26T12:33:22+00:0021 October, 2021|
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How do I set up the Wi-Fi for the first time?

Follow our step-by-step plan when using the Memory Lane CareScreen for the first time. This step-by-step plan is shown when [...]

Olof2021-10-26T12:22:57+00:0021 October, 2021|
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How do I change my Wi-Fi network?

If you want to change your Wi-Fi network, you can do this by pushing the button "help" on the Memory [...]

Olof2021-10-26T12:23:38+00:0021 October, 2021|
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What are the payment options?

In principle, you take out a subscription for one year. You can pay per month, per quarter, or per year. [...]

Olof2021-10-26T12:33:49+00:0021 October, 2021|
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How do I install the Memory Lane CareScreen?

The Memory Lane CareScreen is started by connecting the CareScreen to the electrical network and then connecting to wifi. Follow [...]

Olof2021-10-26T12:33:58+00:0021 October, 2021|
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How does the first use of the app work?

To install the Memory Lane app on your mobile phone, you can download our app from the App Store or [...]

Olof2021-10-26T12:34:07+00:0021 October, 2021|
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How does the loan work?

Our Memory Lane CareScreen you get on loan. Then you have a warranty until the end of your subscription. Is [...]

Olof2021-10-26T12:32:53+00:0021 October, 2021|
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What does the help button do?

Behind the icon help button you will find 4 possibilities for help. "Direct contact" Below you can quickly find the [...]

Olof2021-10-26T12:34:16+00:0021 October, 2021|
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How do I connect users to the Memory Lane caregiver screen?

When you start up the Memory Lane CareScreen for the first time, a step-by-step plan will be shown on the [...]

Olof2021-10-26T12:34:28+00:0021 October, 2021|
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