Do you wish to cancel your subscription, or is your Memory Lane care display damaged? Please download the appropriate return form, fill it out and send it by email to firstname.lastname@example.org.
All return forms can be found below.
Several things are necessary for us to know; these will be listed at the bottom of the form.
Sending the CareScreen.
After receiving the return form, we will send you a shipping label to ensure that the CareScreen is sent to the correct address. You need to stick this label on the shipping box to put the CareScreen well packed.
If it concerns a defective CareScreen and the defect is within the warranty, the shipping costs will be paid by us. If this is not the case, the costs will be settled with you in the next invoice as stated in the general terms and conditions.
Defect: click here for form
If your CareScreen is defective, we will be happy to solve this for you. If the defect is within the warranty, there will be no charge for this. Suppose investigation shows that the defect is outside the warranty, for example, due to culpable damage. In that case, a quotation will be made and e-mailed to you. The research costs are €40, if the screen cannot be repaired + the amount of a replacement tablet.
If you send us your defective CareScreen, we will check whether it is a defect we can solve on the day of receipt. If we cannot fix it, the defective CareScreen will be sent to our repair partner, and we will send you a new CareScreen within 2 working days. We will receive an estimate for the repair from our repair partner if the defect was caused by culpable damage and is therefore not covered by the warranty.
Stop your subscription within the statutory period of notice: click here for form.
If you change your mind about purchasing your CareScreen, you must pack it properly, preferably in the original box, and send it back to us. We would also like to ask you to indicate in the form why you have changed your mind.
Stop subscription due to death: click here for form.
If your loved one has passed away, pack the CareScreen properly and send it to us. In this case, we still have data in our database in the form of photos and postcards, which we will remove after the subscription has ended. If you want to see this data or keep it for yourself, you can indicate this in the e-mail with the form.
Stop subscription after subscription period: click here for form
Suppose you no longer wish to use the CareScreen after your subscription period has ended. In that case, you should send it back to us adequately packaged. In this case, we still have data in photos and postcards in our database, which we will remove after the subscription has ended.