Is the reason for the return an early termination of the subscription within the legal trial period then applies:

  • The return request must be made within the legal reflection period (14 days after receipt of the Memory Lane)
  • The subscription will be terminated upon receipt of the Memory Lane by Roxelane Care.
  • The subscription period already paid for will be refunded upon receipt by Roxelane Care for the subscription period not yet used.

Memory Lane is received after 10 days, then 2/3 of the subscription fee will be refunded. Direct debit will be canceled immediately.

  • If there is culpable damage to the Memory Lane, this will be reported immediately to the user, and you will receive an invoice.