Have you received a replacement or new CareScreen, and do you want to put the old data back on the CareScreen? Then follow the next steps:
< ol>

  • First, go through the installation process on the CareScreen until the QR code is shown.
  • Go to the Memory Lane app on the phone of the previous CareScreen administrator.
  • Go to “Change Memory Lane“.
  • Make sure current Memory Lane is selected at the top of the app on the right account, then click “Scan“.
  • Scan the QR code on the CareScreen (see step 1).
  • The pop-up will ask if you want to activate Memory Lane. click on “Yes“.
  • The screen will now be activated and the data of the previous CareScreen will be on the new CareScreen.