{"id":12342,"date":"2021-10-21T15:26:16","date_gmt":"2021-10-21T15:26:16","guid":{"rendered":"https:\/\/mymemorylane.com\/?page_id=12342"},"modified":"2022-07-13T13:16:20","modified_gmt":"2022-07-13T13:16:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/mymemorylane.com\/en\/faq\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:45px;--awb-padding-left:45px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:12%;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.2;\">FREQUENTLY ASKED QUESTIONS<\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 17px;width: 17px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Montserrat\";font-style:normal;font-weight:500;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Roboto\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #81cff3 !important;border-color: #81cff3 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #bfbfbf;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #bfbfbf;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #bfbfbf!important;border-color: #bfbfbf!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-active\"><a role=\"menuitem\" data-filter=\".contact-2\" href=\"#\">Contact<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".general\" href=\"#\">General<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".help\" href=\"#\">Help<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".launch\" href=\"#\">Launch<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".management\" href=\"#\">Management<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".everything-about-the-app\" href=\"#\">Memory Lane app<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".everything-about-the-carescreen\" href=\"#\">Memory Lane CareScreen<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12134 general everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How can I restart my Memory Lane CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T13:30:57+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12134\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12134\" href=\"#collapse-1-12134\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I restart my Memory Lane CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12134\" aria-labelledby=\"faq_1-12134\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you look at the back of the Memory Lane CareScreen, there are three round holes to the right.<br \/>\nIf you put the supplied pallet in the bottom hole and then push it to the left, you press the power button, which, after holding it for 3 seconds, gives a restart option on the screen.<\/p>\n<p>Press this, and the CareScreen will restart.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12137 general help everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How can I empty Memory Lane?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T13:32:43+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12137\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12137\" href=\"#collapse-1-12137\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I empty Memory Lane?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12137\" aria-labelledby=\"faq_1-12137\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane cannot be emptied by the client itself. Please send an e-mail to support@mymemorylane.com together with the serial number of your Memory Lane starting with HA0&#8230;&#8230;<br \/>\nThen the Memory Lane will be empty, and the data on it will have been deleted.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12140 help \"><span class=\"entry-title rich-snippet-hidden\">My Memory Lane CareScreen arrived broken. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T13:36:06+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12140\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12140\" href=\"#collapse-1-12140\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My Memory Lane CareScreen arrived broken. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12140\" aria-labelledby=\"faq_1-12140\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If your Memory Lane CareScreen arrives broken, please report this to us within 14 days of purchase. You can do this by filling out the &lt;a href=&#8221;https:\/\/mymemorylane.com\/contact\/&#8221;&gt;contact form&lt;\/a&gt; on our website with a description of what has broken your CareScreen. After that, we will e-mail you the following steps to provide you with a working CareScreen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12144 management everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How can I transfer data from an old CareScreen to a new CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T13:37:15+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12144\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12144\" href=\"#collapse-1-12144\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I transfer data from an old CareScreen to a new CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12144\" aria-labelledby=\"faq_1-12144\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Have you received a replacement or new CareScreen, and do you want to put the old data back on the CareScreen? Then follow the next steps:<br \/>\n&lt; ol&gt;<\/p>\n<ul>\n<li>First, go through the installation process on the CareScreen until the QR code is shown.<\/li>\n<li>Go to the Memory Lane app on the phone of the previous CareScreen administrator.<\/li>\n<li>Go to &#8220;<em>Change Memory Lane<\/em>&#8220;.<\/li>\n<li>Make sure <em>current Memory Lane<\/em> is selected at the top of the app on the right account, then click &#8220;<em>Scan<\/em>&#8220;.<\/li>\n<li>Scan the QR code on the CareScreen (see step 1).<\/li>\n<li>The pop-up will ask if you want to activate Memory Lane. click on &#8220;<em>Yes<\/em>&#8220;.<\/li>\n<\/ul>\n<p>The screen will now be activated and the data of the previous CareScreen will be on the new CareScreen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12147 help \"><span class=\"entry-title rich-snippet-hidden\">How can I set up a new account number for the direct debit?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-26T12:45:59+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12147\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12147\" href=\"#collapse-1-12147\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I set up a new account number for the direct debit?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12147\" aria-labelledby=\"faq_1-12147\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Would you like to have the subscription collected from a new bank address? Then follow the next steps:<\/p>\n<ul>\n<li>Go to the <a href=\"https:\/\/mymemorylane.com\/contact\/\">contact form<\/a> on the site.<\/li>\n<li> Fill in the name of the subscription holder and the serial number of the care display.<\/li>\n<li>The serial number always starts with HA0 and can be found on the side of the blue box or on the back of the care display on a white sticker.<\/li>\n<li>The serial number is always on the back of the care display.<\/li>\n<li> Then state the new IBAN\/BIC number and the name under which the account is held.<\/li>\n<li>We will handle the rest and send you a confirmation once it has been changed.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12151 general everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How do I connect to 4G?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T13:41:48+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12151\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12151\" href=\"#collapse-1-12151\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I connect to 4G?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12151\" aria-labelledby=\"faq_1-12151\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane CareScreen can be used with either Wi-Fi or 4G. It is recommended that you connect the CareScreen to a Wi-Fi signal as this is often more stable in use. If you don&#8217;t have a Wi-Fi connection, then you will be redirected to 4G. If you have Wi-Fi, but the signal is poor, you can do the following steps to make sure the CareScreen is on 4G:<\/p>\n<ol>\n<li>On the CareScreen, go to <em>&#8220;Aid&#8221; &#8220;Memory Lane information&#8221;<\/em> and click the red button &#8220;<em>Change network&#8221;<\/em>\n<ul>\n<li>In the network screen you will see the wifi signals in the neighborhood. At the connected network you will see a red button with disconnect, press it. The CareScreen will now automatically switch to 4G.<\/li>\n<li>If you want to go back to the main menu, the CareScreen asks for confirmation not to set up a wifi connection. Press here <em>&#8220;Yes&#8221;<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12156 general \"><span class=\"entry-title rich-snippet-hidden\">What do the different roles mean for me and my app usage?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-01-17T12:18:27+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12156\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12156\" href=\"#collapse-1-12156\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do the different roles mean for me and my app usage?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12156\" aria-labelledby=\"faq_1-12156\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The administrator of the Memory Lane CareScreen can assign different roles to the linked persons. Below is a list of the limitations per role:<\/p>\n<p><strong>Owner:<\/strong><\/p>\n<p>With the role owner, there are no limitations in what you can do. As an owner, it is possible to change roles and change settings on the CareScreen. An owner must always be linked to the CareScreen. Otherwise, problems can arise.<\/p>\n<p><strong>Driver:<\/strong><\/p>\n<p>The caregiver is more often present with the user of the CareScreen than the owner. Therefore the caregiver has the right to adjust certain settings of the CareScreen, such as the clock and when the screensaver turns on. Actually, the caregiver can do all but three things:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The caretaker cannot access &#8220;<em>relationship management<\/em>&#8220;, only the owner can.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>.<\/p>\n<ul>\n<li>The caregiver cannot access the &#8220;<em>Information<\/em>&#8221; on the CareScreen, this can be privacy sensitive and is therefore only accessible by the owner.<\/li>\n<li>The caregiver cannot access &#8220;<em>Current Memory Lane<\/em>&#8220;, this is to prevent the caregiver from accessing the user&#8217;s personal information.<\/li>\n<\/ul>\n<p><strong>Family:<\/strong><\/p>\n<p>The family role is mainly meant for the younger generation in the family. The family role cannot change screen settings, nor can it access the information of the CareScreen. This means that the menu &#8220;<em>Memory Lane<\/em>&#8221; is not usable for this role.<\/p>\n<p><strong>Guest:<\/strong><\/p>\n<p>This role has the most limitations on the CareScreen. As a guest, you can send photos, make video calls, control the entertainment, see what exercises are offered, and view postcards.<\/p>\n<p><strong>Support<\/strong><\/p>\n<p>It should have few limits if support is needed but should not look into or add private stuff. Therefore they cannot add themes, albums, or photos to a photo. Also, the support role cannot send postcards. To protect the (privacy) sensitive information, a support employee can also not access &#8220;<em>Current Memory Lane<\/em>&#8221; and &#8220;<em>Information<\/em>&#8220;.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12159 general \"><span class=\"entry-title rich-snippet-hidden\">What is the best thing to do with my CareScreen when I go on vacation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:16:20+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12159\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12159\" href=\"#collapse-1-12159\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the best thing to do with my CareScreen when I go on vacation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12159\" aria-labelledby=\"faq_1-12159\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Going on holiday? Then unplug it from the wall! This is more environmentally friendly, and it will ensure that the battery of the Memory Lane CareScreen will last longer.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12163 general everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">A video stays black when playing; what should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:19:03+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12163\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12163\" href=\"#collapse-1-12163\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">A video stays black when playing; what should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12163\" aria-labelledby=\"faq_1-12163\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the video remains black after you select it, go back and restart the video. If the video still does not work, you can contact the helpdesk via <a href=\"https:\/\/mymemorylane.com\/contact\/\">the contact form.<\/a> Please include the name of the video, and your Memory Lane care serial number to display.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12167 general everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I enter my date of birth on an Android phone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:20:53+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12167\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12167\" href=\"#collapse-1-12167\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I enter my date of birth on an Android phone?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12167\" aria-labelledby=\"faq_1-12167\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have developed a scroll menu for the day, date, and year of birth. However, this is not easily visible on all phones.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-14-42.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<p>The display of the calendar on your phone is as the picture shows. The Android version in this and your phone does not display our scroll menu. In the gray bar where the year (1900) is shown with the day and date below it, on Android, you can press the year 1900. A scrolling menu will then appear that allows you to quickly change the year. When adding photos, you will see the same calendar to enter a date. There too, by pressing the year in the grey bar, you can activate the scroll menu so you can quickly change the year.<\/p>\n<p>We are looking at a better solution for entering a (birth) date for some Android phones. This will be implemented in due course.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12174 management everything-about-the-app everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How do I switch admin of the Memory Lane CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:22:52+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12174\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12174\" href=\"#collapse-1-12174\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I switch admin of the Memory Lane CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12174\" aria-labelledby=\"faq_1-12174\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane CareScreen does not need to be reset. The solution to your problem is as follows:<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Press the help button on the relevant CareScreen.<\/li>\n<li>Go to &#8220;<em>Memory Lane Information&#8221;<\/em>.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>.<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Press the orange button with QR code.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>.<\/p>\n<ol>\n<li>A QR code will be visible on the screen.<\/li>\n<li>In the Memory Lane app go to the menu (the red square in the upper right corner with 3 horizontal bars).<\/li>\n<li>You select &#8220;<em>scan QR codes<\/em>&#8220;.<\/li>\n<li>Aim the camera at the QR code on the CareScreen.<\/li>\n<li>You will then receive the following message: &#8220;You are managing this Memory Lane. Do you want to activate or deactivate it?&#8221; Choose &#8220;D&lt; em&gt; eactivate&#8221; here.<\/li>\n<li>The CareScreen will ask you again to confirm if you want to deactivate the CareScreen. Press &#8220;<em>Ja<\/em>&#8220;.<\/li>\n<li>The CareScreen is now deactivated and can be reactivated by the new administrator.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12179 general management \"><span class=\"entry-title rich-snippet-hidden\">How do I create a new CareScreen user?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:34:22+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12179\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12179\" href=\"#collapse-1-12179\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I create a new CareScreen user?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12179\" aria-labelledby=\"faq_1-12179\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the Memory Lane CareScreen is not yet in use, you can create a CareScreen user in the Memory Lane app.<\/p>\n<ol>\n<li>Go to the menu. At the top right of the screen you will find a red square with dashes. Press it.<\/li>\n<li>Choose &#8220;wi&lt; em&gt; ssel CareScreen&#8221;.<\/li>\n<li>Bottom of the screen on the left hand side you will find the red button with &#8220;<em>+ create<\/em>&#8220;. Press this button.<\/li>\n<li><strong> Step 1:<\/strong> Fill in the first and last name of the person who has the CareScreen at home. Press next.<\/li>\n<li><strong> Step 2:<\/strong> Add a profile picture of the CareScreen user. You can also do this later. Press next.<\/li>\n<li><strong>Step 3:<\/strong> Fill in\n<ul>\n<li>Enter the gender of the profile user: press the light grey bar where <em>&#8220;male&#8221;<\/em> is and a scroll menu will appear. Select the desired gender. And then choose <em>&#8220;done&#8221;<\/em><\/li>\n<li>enter the date of birth of the CareScreen user: press the light grey bar where it says &#8220;<em>1-01-1900&#8243;<\/em>. A scroll menu follows. Select the desired date of birth. And then select &#8220;<em>ready<\/em>&#8220;.<\/li>\n<li>Enter the user&#8217;s role: press the grey bar marked &#8220;<em>Family&#8221;<\/em>. A scroll menu will now appear with different family roles. Select the desired role. And then choose <em>&#8220;ready&#8221;<\/em>.<\/li>\n<\/ul>\n<\/li>\n<li>Press the <em>&#8220;create&#8221;<\/em> button at the bottom right of the screen.<\/li>\n<li>The CareScreen user has now been created and will appear under &#8220;<em>current Memory Lane user<\/em>&#8220;.<\/li>\n<li>Now choose <em>&#8220;scan&#8221;<\/em>. That is the red button at the bottom left of the screen.<\/li>\n<li>Scan the code on the CareScreen with your camera.<\/li>\n<li>The CareScreen will now be activated.<\/li>\n<li>In the app, click <em>&#8220;next&#8221;.<\/em> You will then be taken to the main CareScreen.<\/li>\n<li>When the <em>connected<\/em> sign, at the top right of the screen next to the menu, is green, the connection with the CareScreen has been established.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12185 contact-2 \"><span class=\"entry-title rich-snippet-hidden\">What&#8217;s your mailing address?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-08-17T09:30:12+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12185\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12185\" href=\"#collapse-1-12185\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What&#8217;s your mailing address?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12185\" aria-labelledby=\"faq_1-12185\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Memory Lane Netherlands<\/strong><br \/>\n<strong>Europalaan 400<\/strong><br \/>\n<strong>3526KS Utrecht<\/strong><br \/>\n<strong>Netherlands<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12188 general everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">What can I do in the &#8220;Entertainment&#8221; menu?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:41:37+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12188\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12188\" href=\"#collapse-1-12188\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do in the &#8220;Entertainment&#8221; menu?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12188\" aria-labelledby=\"faq_1-12188\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>With the Memory Lane app, the CareScreen can be operated remotely. For example, a radio station can be selected, which can also be switched on or off. A movie or series can be set and turned on. The volume can be regulated. The CareScreen user does not have to do anything about this.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-02-09.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-02-25.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-03-26.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12194 general everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">What can I do in the &#8220;Discover&#8221; menu?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:45:09+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12194\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12194\" href=\"#collapse-1-12194\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do in the &#8220;Discover&#8221; menu?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12194\" aria-labelledby=\"faq_1-12194\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Here you will find all the exercises available in the exercise environment. If you want to have specific activities done, you can make a selection from these exercises.<\/p>\n<p><img decoding=\"async\" class=\"\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-110043.jpg?resize=170%2C300\" alt=\"\" width=\"170\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12198 general everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">What does the &#8220;progression&#8221; on the exercise dashboard mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:49:05+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12198\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12198\" href=\"#collapse-1-12198\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does the &#8220;progression&#8221; on the exercise dashboard mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12198\" aria-labelledby=\"faq_1-12198\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>On the exercise dashboard, you will find the icon <em>&#8220;progress.&#8221; <\/em> If you press it, you can see the progress of the participation in the exercise program. You can then see if the exercises are done.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12202 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I set up exercise programs?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:53:21+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12202\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12202\" href=\"#collapse-1-12202\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I set up exercise programs?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12202\" aria-labelledby=\"faq_1-12202\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Press the &#8220;<em>exercise programs&#8221;<\/em> icon on the movement dashboard.<br \/>\nOn the next screen, you can indicate whether you want to use the automatic exercise program or whether you want to choose specific exercises.<br \/>\nFurthermore, you can indicate on which days and which parts of the day the exercises will be followed by the user.<br \/>\nAfter completing the settings of the exercise program, press save at the bottom right of the screen.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-110844.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-110924.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-110937.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111002.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111010.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111042.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12209 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I add multiple Memory Lane CareScreens that are already in use?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:54:53+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12209\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12209\" href=\"#collapse-1-12209\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I add multiple Memory Lane CareScreens that are already in use?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12209\" aria-labelledby=\"faq_1-12209\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane app administrator is the person who first downloaded and installed the app on their phone and thus activated the CareScreen.<br \/>\nThe administrator is linked to the Memory Lane CareScreen and can add other app users by completing the following steps:<\/p>\n<ol>\n<li>Go to the app.<\/li>\n<li>Press the <em>&#8220;Memory Lane&#8221; icon.<\/em><\/li>\n<li>In the window that appears, click on <em>&#8220;Relation Management&#8221;<\/em><\/li>\n<li>Press <em>&#8220;Send Invitation&#8221; at the bottom of the screen.<\/em><\/li>\n<li>Press <em>&#8220;role&#8221;<\/em> (at the top of the screen) to indicate what the connection is.<\/li>\n<li>The QR code shown can be scanned by the new app user.<\/li>\n<li>In the opening screen of the new app user, go to the menu on the top right. By pressing the menu, 4 options follow, including <em>&#8220;scan QR codes.&#8221; <\/em> Pressing this will activate your camera and allow you to scan the displayed QR code. This will connect you to the CareScreen.<\/li>\n<li>If the new app user is not around, the QR code can be e-mailed to the new app user. The administrator can do this by pressing <em>&#8220;share&#8221;<\/em> in the app. Here you can share the invitation via Whatsapp, e-mail, or another medium. Please note that the code after clicking &lt; em&gt;&#8221;invite&#8221; has a limited validity. If the person does not click on the link within this time, they should be invited again.<\/li>\n<li>After scanning the code, the new app user will be visible in the <em>&#8220;Image Calling&#8221;<\/em> screen on the care display.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12212 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I switch to a different CareScreen in the app?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:56:57+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12212\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12212\" href=\"#collapse-1-12212\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I switch to a different CareScreen in the app?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12212\" aria-labelledby=\"faq_1-12212\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Suppose you are managing multiple Memory Lane CareScreens, for example, because numerous family members have a CareScreen or you are a caregiver. In that case, you can easily switch between the CareScreens in the Memory Lane app.<\/p>\n<p>In the top right corner of the app, you can press the menu. By pressing <em>&#8220;change Memory Lane&#8221;<\/em>, you will see an overview of the current screen you are connected to. Below that, an overview of the screens you can relate to.<br \/>\nBy clicking on the desired screen and pressing <em>&#8220;next&#8221;<\/em>, you will be connected to the desired screen.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112629.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12215 launch management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I create a QR code?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T15:58:32+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12215\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12215\" href=\"#collapse-1-12215\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I create a QR code?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12215\" aria-labelledby=\"faq_1-12215\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane CareScreen can create the QR code. To do so press the buttons <em>&#8220;help&#8221;<\/em> and then <em>&#8220;Memory Lane information&#8221;. <\/em>The second button from top is <em>&#8220;QR-Code&#8221;.<\/em> When you press this button the QR-code will appear.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12218 launch management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I scan a QR code with the Memory Lane app?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T16:00:22+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12218\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12218\" href=\"#collapse-1-12218\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I scan a QR code with the Memory Lane app?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12218\" aria-labelledby=\"faq_1-12218\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In the upper right corner of the Memory Lane app, you can press the menu button. A menu will appear that includes <em>&#8220;scan QR codes.&#8221; <\/em> By pressing this button, your mobile phone will enter the scanner mode. Scan the QR code displayed on the Memory Lane CareScreen or the QR code that your app administrator has created.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12220 contact-2 \"><span class=\"entry-title rich-snippet-hidden\">Where can I find the contact form?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T16:06:07+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12220\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12220\" href=\"#collapse-1-12220\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I find the contact form?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12220\" aria-labelledby=\"faq_1-12220\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Have a question for us? Let us know and fill out the <a href=\"\/contact\/\">contact form<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12226 contact-2 \"><span class=\"entry-title rich-snippet-hidden\">How do I get in touch with the Memory Lane helpdesk?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T09:15:01+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12226\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12226\" href=\"#collapse-1-12226\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get in touch with the Memory Lane helpdesk?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12226\" aria-labelledby=\"faq_1-12226\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Do you have a question for us? Let us know and fill out the <a href=\"\/contact\/\">contact form<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12230 help \"><span class=\"entry-title rich-snippet-hidden\">What happens to my data after subscription termination?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T16:09:28+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12230\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12230\" href=\"#collapse-1-12230\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens to my data after subscription termination?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12230\" aria-labelledby=\"faq_1-12230\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p style=\"font-weight: 400;\">If your loved one has passed away or you cancel your CareScreen subscription, we will still have stored data, photos, and postcards, from your CareScreen. We will remove these from our database.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12232 help \"><span class=\"entry-title rich-snippet-hidden\">How do I cancel my subscription?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T09:30:56+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12232\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12232\" href=\"#collapse-1-12232\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I cancel my subscription?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12232\" aria-labelledby=\"faq_1-12232\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Is the reason for the return an early termination of the subscription within the legal trial period then applies:<\/p>\n<ul>\n<li>The return request must be made within the legal reflection period (14 days after receipt of the Memory Lane)<\/li>\n<li>The subscription will be terminated upon receipt of the Memory Lane by Roxelane Care.<\/li>\n<li>The subscription period already paid for will be refunded upon receipt by Roxelane Care for the subscription period not yet used.<\/li>\n<\/ul>\n<p>Example:<br \/>\nMemory Lane is received after 10 days, then 2\/3 of the subscription fee will be refunded. Direct debit will be canceled immediately.<\/p>\n<ul>\n<li>If there is culpable damage to the Memory Lane, this will be reported immediately to the user, and you will receive an invoice.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12235 help \"><span class=\"entry-title rich-snippet-hidden\">How do I return the Memory Lane CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T19:00:47+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12235\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12235\" href=\"#collapse-1-12235\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I return the Memory Lane CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12235\" aria-labelledby=\"faq_1-12235\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Do you wish to cancel your subscription, or is your Memory Lane care display damaged? Please download the appropriate return form, fill it out and send it by email to <a href=\"mailto:support@mymemorylane.com\">support@mymemorylane.com<\/a>.<br \/>\nAll return forms can be found below.<\/p>\n<p>Several things are necessary for us to know; these will be listed at the bottom of the form.<\/p>\n<p><strong>Sending the CareScreen<\/strong>.<br \/>\nAfter receiving the return form, we will send you a shipping label to ensure that the CareScreen is sent to the correct address. You need to stick this label on the shipping box to put the CareScreen well packed.<\/p>\n<p>If it concerns a defective CareScreen and the defect is within the warranty, the shipping costs will be paid by us. If this is not the case, the costs will be settled with you in the next invoice as stated in the general terms and conditions.<\/p>\n<p><strong>Defect: <\/strong><a href=\"http:\/\/mymemorylane.com\/wp-content\/uploads\/2019\/09\/RMA-formulier_bij_defect-1.docx\">click here for form NL<\/a><br \/>\nIf your CareScreen is defective, we will be happy to solve this for you. If the defect is within the warranty, there will be no charge for this. Suppose investigation shows that the defect is outside the warranty, for example, due to culpable damage. In that case, a quotation will be made and e-mailed to you. The research costs are \u20ac40, if the screen cannot be repaired + the amount of a replacement tablet.<\/p>\n<p>If you send us your defective CareScreen, we will check whether it is a defect we can solve on the day of receipt. If we cannot fix it, the defective CareScreen will be sent to our repair partner, and we will send you a new CareScreen within 2 working days. We will receive an estimate for the repair from our repair partner if the defect was caused by culpable damage and is therefore not covered by the warranty.<\/p>\n<p><strong>Stop your subscription within the statutory period of notice<\/strong>: <a href=\"http:\/\/mymemorylane.com\/wp-content\/uploads\/2019\/09\/RMA_formulier_opzeggen_binnen_termijn-1.docx\">click here for form NL<\/a>.<br \/>\nIf you change your mind about purchasing your CareScreen, you must pack it properly, preferably in the original box, and send it back to us. We would also like to ask you to indicate in the form why you have changed your mind.<\/p>\n<p><strong>Stop subscription due to death<\/strong>: <a href=\"http:\/\/mymemorylane.com\/wp-content\/uploads\/2019\/09\/RMA_formulier_bij_overlijden-1.docx\">click here for form NL<\/a>.<br \/>\nIf your loved one has passed away, pack the CareScreen properly and send it to us. In this case, we still have data in our database in the form of photos and postcards, which we will remove after the subscription has ended. If you want to see this data or keep it for yourself, you can indicate this in the e-mail with the form.<\/p>\n<p><strong>Stop subscription after subscription period<\/strong>: <a href=\"http:\/\/mymemorylane.com\/wp-content\/uploads\/2019\/09\/RMA_formulier_opzeggen_na_afloop_abonnement-1.docx\">click here for form NL<\/a><br \/>\nSuppose you no longer wish to use the CareScreen after your subscription period has ended. In that case, you should send it back to us adequately packaged. In this case, we still have data in photos and postcards in our database, which we will remove after the subscription has ended.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12237 help \"><span class=\"entry-title rich-snippet-hidden\">Can I exchange my Memory Lane CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T16:15:55+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12237\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12237\" href=\"#collapse-1-12237\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I exchange my Memory Lane CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12237\" aria-labelledby=\"faq_1-12237\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It is not possible to exchange your Memory Lane health screen. If your CareScreen is broken, you will receive a temporary CareScreen. If you accept the repair cost, the temporary CareScreen becomes your permanent CareScreen. If you do not accept the cost, you will be sent back your old CareScreen, and your temporary CareScreen will be blocked until it is received back by us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12239 help \"><span class=\"entry-title rich-snippet-hidden\">My CareScreen does not work. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T16:16:35+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12239\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12239\" href=\"#collapse-1-12239\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My CareScreen does not work. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12239\" aria-labelledby=\"faq_1-12239\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ol>\n<li>Is the Memory Lane CareScreen connected to the mains?<br \/>\nIf not, connect the CareScreen to the mains. The CareScreen starts up automatically after a few seconds.<\/li>\n<li>If the screen remains black, but the red light is on, you should wait until the battery is at least 3% charged. The CareScreen will start up automatically after a while.<\/li>\n<li>If the problem is not resolved after following the above 2 steps, please contact us via the <a href=\"\/contact\/\">contact form<\/a>.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12242 contact-2 help \"><span class=\"entry-title rich-snippet-hidden\">I am going to move. How do I report this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T16:17:27+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12242\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12242\" href=\"#collapse-1-12242\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I am going to move. How do I report this?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12242\" aria-labelledby=\"faq_1-12242\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please use the <a href=\"\/contact\/\">contact form<\/a> to inform us about your address change. Please always mention the serial number of your Memory Lane care display in all your correspondence.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12244 launch management \"><span class=\"entry-title rich-snippet-hidden\">How do I connect the app to the CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T09:48:02+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12244\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12244\" href=\"#collapse-1-12244\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I connect the app to the CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12244\" aria-labelledby=\"faq_1-12244\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane application is connected to the Memory Lane CareScreen when the <em>&#8220;connected&#8221;&gt; sign is red. The <em>&#8220;connected&#8221;-<\/em> sign can be found in the upper right corner.<\/em><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<p>If the connection sign is grey, there is no connection to the CareScreen. You can restore the connection by restarting the CareScreen or making sure you have an active internet connection.<\/p>\n<p>You can restart the CareScreen by pressing the button &#8220;<em>help&#8221;<\/em> and then choosing <em>&#8220;Memory Lane information&#8221;.<\/em> At the bottom right of the screen you will find the button <em>&#8220;restart&#8221;.<\/em> Pressing this will restart the CareScreen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12246 help launch management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I install the Memory Lane app?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T09:50:47+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12246\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12246\" href=\"#collapse-1-12246\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I install the Memory Lane app?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12246\" aria-labelledby=\"faq_1-12246\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Go to the App Store or Google Play Store. Enter Memory Lane or Roxelane in the search box.<\/p>\n<p style=\"color: black; font-weight: 600;\"><a href=\"https:\/\/apps.apple.com\/nl\/app\/memorylane\/id1442584348?ls=1\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-7605 size-full\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2019\/04\/Slim-vectorobject-kopi\u00ebren.png?resize=99%2C33\" alt=\"\" width=\"99\" height=\"33\" data-recalc-dims=\"1\" \/><\/a><br \/>\nThe app is available to download in the following countries:<\/p>\n<ul>\n<li>Sweden<\/li>\n<li>Norway<\/li>\n<li>Australia<\/li>\n<li>Austria<\/li>\n<li>Belgium<\/li>\n<li>Canada<\/li>\n<li>China (Mainland)<\/li>\n<li>Denmark<\/li>\n<li>France<\/li>\n<li>Germany<\/li>\n<li>Hong Kong<\/li>\n<li>Ireland<\/li>\n<li>Netherlands<\/li>\n<li>Spain<\/li>\n<li>United Kingdom<\/li>\n<li>United States of America<\/li>\n<li>Finland<\/li>\n<li>Japan<\/li>\n<\/ul>\n<p>However, the app is only available in Dutch, English and German.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12248 help launch everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How do I install the Memory Lane CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T09:55:20+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12248\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12248\" href=\"#collapse-1-12248\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I install the Memory Lane CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12248\" aria-labelledby=\"faq_1-12248\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane CareScreen is started by connecting the CareScreen to the electrical network and then connecting to Wi-Fi. Afterwards follow the <a href=\"\/installation\/\">step-by-step plan<\/a> on the CareScreen.<br \/>\nYou are requested to retain the boxes in which the Memory Lane CareScreen is received for any future returns.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12250 general help management \"><span class=\"entry-title rich-snippet-hidden\">How do I solve Wi-Fi problems?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:00:31+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12250\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12250\" href=\"#collapse-1-12250\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I solve Wi-Fi problems?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12250\" aria-labelledby=\"faq_1-12250\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ol>\n<li><strong>Wifi<\/strong><br \/>\nFollow our step-by-step plan when using the Memory Lane CareScreen for the first time. This step-by-step plan is shown when you start up the CareScreen for the first time. Below you will find the different <a href=\"\/installation\/\">steps<\/a> that will be followed to connect to your wifi network.<\/li>\n<li><strong>Change Wi-Fi network<\/strong>.<br \/>\nIf you want to change networks, you can do this by pressing the help button on the CareScreen and choosing &lt; em&gt;&#8221;Memory Lane information.&#8221; In the top right corner, you will find the button &lt; em&gt;&#8221;change network.&#8221; Press this button, select your network, enter your password and wait until you are connected to the network. Then press <em>&#8220;continue&#8221;<\/em><\/li>\n<li><strong>Restart CareScreen<\/strong>.<br \/>\nYou can restart the CareScreen by pressing the <em>&#8220;help&#8221;<\/em> button and then choosing <em>&#8220;Memory Lane information&#8221;.<\/em> At the bottom right of the screen you will find the <em>&#8220;restart&#8221; button.<\/em> Pressing this will restart the CareScreen.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12252 general everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">What&#8217;s the log?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:16:23+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12252\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12252\" href=\"#collapse-1-12252\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What&#8217;s the log?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12252\" aria-labelledby=\"faq_1-12252\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In the logbook, you can place messages about the CareScreen user for the app users concerning mood, behavior, health, movement, clothing, etc. This keeps the circle around the CareScreen user well informed. The CareScreen user does not have access to this log.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-110340.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12255 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">What functions does the &#8220;Memory Lane&#8221; menu button have?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:24:43+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12255\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12255\" href=\"#collapse-1-12255\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What functions does the &#8220;Memory Lane&#8221; menu button have?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12255\" aria-labelledby=\"faq_1-12255\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Under the icon <em>&#8220;Memory Lane&#8221;<\/em> various functionalities are housed, namely:<\/p>\n<ol>\n<li><em><strong>&#8220;Current CareScreen&#8221;<\/strong>.<\/em> Here you will find the data of the Memory Lane CareScreen user.<\/li>\n<li><em><strong>&#8220;Relation management&#8221;<\/strong>.<\/em> Here, if you are an administrator, you can invite other app users to link to the healthCareScreen using the app they have downloaded. You will find further information about this under &#8216;How do I add multiple app users?&#8217;<\/li>\n<li><em><strong>&#8220;Hibernate&#8221;<\/strong>.<\/em> Here you can set a sleep mode to turn off the care display during the night, for example, and have it start up again in the morning.<\/li>\n<li><em><strong>&#8220;Clock&#8221;<\/strong>.<\/em> You can choose between different types of clock displays here.<\/li>\n<li><em><strong>&#8220;Screensaver&#8221;<\/strong>.<\/em> Here you can set the screensaver.<\/li>\n<li><em><strong>&#8220;Information&#8221;<\/strong>.<\/em> Here, you will find important information about the care display. Here, you can find the care display serial number, which is important in all contacts with the helpdesk. You can also see here whether the battery of the care display is charged and whether it is connected to Wi-Fi.<\/li>\n<li><em><strong>&#8220;Invite&#8221;<\/strong>.<\/em> If the app user you want to add is not nearby, you can use this icon to email the QR code to the new app user so that they can remotely link to the CareScreen.<\/li>\n<li><em><strong>&#8220;Restart&#8221;<\/strong>.<\/em> Here you can remotely restart the CareScreen by pressing the restart button.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-25-31.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-24-20.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111156.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12259 general everything-about-the-app everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How does video calling work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T13:19:40+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12259\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12259\" href=\"#collapse-1-12259\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does video calling work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12259\" aria-labelledby=\"faq_1-12259\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All connected Memory Lane app users can make video calls to the respective Memory Lane CareScreen user. The CareScreen user can also initiate their own image calling with the app users in their circle.<br \/>\nIf multiple CareScreens are managed, you can only image call with the currently connected CareScreen.<br \/>\nThe CareScreen you are connected to shows a green phone icon next to the photo.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-115636.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12262 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I set up an exercise program?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:32:00+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12262\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12262\" href=\"#collapse-1-12262\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I set up an exercise program?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12262\" aria-labelledby=\"faq_1-12262\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-110844.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-162255.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<p>Press the <em>&#8220;move&#8221;<\/em> icon.<\/p>\n<p><strong>Set Up Profile<\/strong><\/p>\n<ol>\n<li>In the next screen press <em>&#8220;profile&#8221;.<\/em> Answer the questions related to the personal circumstances and health of the Memory Lane CareScreen user so that a customized exercise program can be put together. It is important to answer all questions. After completing the questions please press <em>&#8220;save&#8221;<\/em> at the bottom right of the screen.<\/li>\n<li>Under the heading <em>&#8221; activities&#8221;<\/em>, you will find all the daily activities that can be improved or strengthened. Indicate per item <em>(Movement, Outdoors, Eating, Hobby, Household, Bedroom, Living<\/em> and <em> Self-care)<\/em> on which the CareScreen user would like to be trained. After filling in all the items, click on save at the bottom right of the screen.<\/li>\n<li>You now go to <em>&#8220;preferences&#8221;<\/em> where you indicate if you want to follow the automatic exercise program, if you&#8217;re going to participate in all exercises or if you&#8217;re going to make exceptions. You can also indicate how strenuous the activities should be. After filling in the preferences, you press save at the bottom right of the screen.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-110924.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-110937.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111002.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111010.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12269 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I add an activity to the calendar?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:33:24+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12269\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12269\" href=\"#collapse-1-12269\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I add an activity to the calendar?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12269\" aria-labelledby=\"faq_1-12269\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111415.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111501.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<p>Press the <em>&#8220;agenda&#8221; icon.<\/em> In the next screen you will see the activities already entered.<br \/>\nAt the bottom of the screen you will find <em>&#8220;create activity&#8221;<\/em> In the <em>&#8220;new activity&#8221;<\/em> screen you can add a new activity.<\/p>\n<ul>\n<li>Press on the heading <em>&#8220;doctor&#8221;.<\/em> You will then get a menu of the different activities. Select the desired activity.<\/li>\n<li>Press on the picture if you want to upload another picture. For example of the medication to be taken.<\/li>\n<li>Under description you can indicate the action to be taken.<\/li>\n<li>Fill in a start date.<\/li>\n<\/ul>\n<p>Fill in a start and an end time.<\/p>\n<ul>\n<li>Indicate whether it is a one-time calendar activity or a daily, weekly, or monthly activity.<\/li>\n<li>Specify the amount of time in advance that a reminder should be displayed of the calendar item on the screen saver.<\/li>\n<li>After filling in all the data, press save. The event is saved and will be shown in the calendar overview.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12273 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I send a postcard?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:34:29+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12273\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12273\" href=\"#collapse-1-12273\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I send a postcard?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12273\" aria-labelledby=\"faq_1-12273\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-111757.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112036.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<p>Click on the icon <em>&#8220;Postcards&#8221;<\/em>. In the next screen, select <em>&#8220;Send postcard&#8221;<\/em> at the bottom of the screen. Take a picture or upload a picture from the photo album of your mobile phone. You can add a short text in the description. This will be placed on the back of the postcard.<br \/>\nIf you press <em>&#8220;preview&#8221;<\/em>, you will get the preview of the postcard you want to send. You can send the postcard by clicking on the <em>&#8220;send&#8221;<\/em>button at the bottom of the screen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12277 help everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">I can&#8217;t take a picture or select an image. How do I solve this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:42:47+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12277\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12277\" href=\"#collapse-1-12277\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I can&#8217;t take a picture or select an image. How do I solve this?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12277\" aria-labelledby=\"faq_1-12277\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane app needs access to your camera and photos on your mobile phone to send them. When you start the app for the first time, you will be asked to access your camera and photos. If you do not give permission, you will receive an error message when you upload a photo or create a postcard. You can change this permission in your phone settings.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12279 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">Can I upload multiple photos at once?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:48:58+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12279\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12279\" href=\"#collapse-1-12279\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I upload multiple photos at once?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12279\" aria-labelledby=\"faq_1-12279\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, this is not yet possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12281 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">Can I upload photos from the computer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:51:18+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12281\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12281\" href=\"#collapse-1-12281\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I upload photos from the computer?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12281\" aria-labelledby=\"faq_1-12281\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, this is not yet possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12283 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How does uploading photos work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:53:47+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12283\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12283\" href=\"#collapse-1-12283\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does uploading photos work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12283\" aria-labelledby=\"faq_1-12283\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112247.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<p>Press on the icon &#8220;photos,&#8221; and you will get to the screen &#8220;photos by theme.&#8221;<br \/>\nYou can create several albums per theme. You give the album a name with a maximum of 20 characters, and you indicate from which period the photos come. By clicking on save, the album will be saved.<br \/>\nIn the album, you can add photos. You can take a photo and add it or upload a photo from your mobile phone&#8217;s photo album.<br \/>\nYou give the photo a description and indicate when the photo was taken. Because the photos have a date, you can make the photos visible on particular days in the screensaver, for instance, on the children&#8217;s birthdays, the wedding photos on the day of the wedding, etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12287 management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I add multiple Memory Lane CareScreens?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:55:34+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12287\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12287\" href=\"#collapse-1-12287\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I add multiple Memory Lane CareScreens?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12287\" aria-labelledby=\"faq_1-12287\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To add a second Memory Lane CareScreen, you can follow the same steps as your first CareScreen.<br \/>\nIf you want to switch CareScreens, you can navigate the Memory Lane app to the menu button on the top right of the screen. There you will see a button with &#8220;<em>Switch CareScreen.&#8221;<\/em> Here you can select which CareScreen you want to be connected to. At the top of your screen, you can see which CareScreen you are currently connected to.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12289 launch management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I add multiple app users?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:57:08+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12289\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12289\" href=\"#collapse-1-12289\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I add multiple app users?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12289\" aria-labelledby=\"faq_1-12289\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you would like to connect multiple Memory Lane app users, you can follow the steps below.<br \/>\nThe CareScreen administrator is the person who first downloaded and installed the app on their phone and took care of the configuration of the CareScreen.<br \/>\nThe administrator is linked to the Memory Lane CareScreen and can add other app users by completing the following steps:<\/p>\n<ol>\n<li>Go to the app.<\/li>\n<li>Press the <em>&#8220;Memory Lane&#8221; icon.<\/em><\/li>\n<li>In the window that appears, click on <em>&#8220;Relation Management&#8221;<\/em><\/li>\n<li>Press <em>&#8220;Send Invitation&#8221; at the bottom of the screen.<\/em><\/li>\n<li>Press <em>&#8220;role&#8221;<\/em> (at the top of the screen) to indicate what the connection is.<\/li>\n<li>The QR code shown can be scanned by the new app user.<\/li>\n<li>In the top right corner of the opening screen, you will find the menu. By clicking on the menu, 4 options will follow, including <em>&#8220;scan QR codes.&#8221; <\/em> By clicking on this, your camera will be activated, and you can scan the shown QR code. This will connect you to the CareScreen.<\/li>\n<li>If the new app user is not around, the QR code can be shared with the new app user via WhatsApp or e-mail. The administrator can do this by pressing <em>&#8220;share&#8221;<\/em> in the app after step 5.<\/li>\n<li>After scanning the code, the new app user will be visible in the &#8220;<em>image call&#8221;<\/em> screen on the care display.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112349.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12291 launch management everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I add a new app user?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:58:50+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12291\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12291\" href=\"#collapse-1-12291\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I add a new app user?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12291\" aria-labelledby=\"faq_1-12291\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When you start up the Memory Lane CareScreen for the first time, a step-by-step plan will be shown on the CareScreen, eventually leading to activating the CareScreen and connecting to the Memory Lane app.<br \/>\nIf you want to link multiple app users, you can follow the steps below.<br \/>\nThe CareScreen administrator is the person who first downloaded and installed the app on their phone and took care of the configuration of the CareScreen.<br \/>\nThe administrator is linked to the CareScreen and can add other app users by completing the following steps:<\/p>\n<ol>\n<li>Go to the app.<\/li>\n<li>Press the <em>&#8220;Memory Lane&#8221; icon.<\/em><\/li>\n<li>In the window that appears, click on <em>&#8220;Relation Management&#8221;<\/em><\/li>\n<li>Press <em>&#8220;Send Invitation&#8221; at the bottom of the screen.<\/em><\/li>\n<li>Press <em>&#8220;role&#8221;<\/em> (at the top of the screen) to indicate what the connection is.<\/li>\n<li>The QR code shown can be scanned by the new app user.<\/li>\n<li>In the opening screen, top right, you will find the menu. By pressing the menu, 4 options follow, including <em>&#8220;scan QR codes&#8221;.<\/em> By pressing this, your camera will be activated and you can scan the shown QR code. This will connect you to the CareScreen.<\/li>\n<li>If the new app user is not around, an activation link can also be sent to the new app user via email, WhatsApp or any other chat app. The administrator can do this by clicking on <em>&#8220;share&#8221;<\/em> in the app after step 5. There, you can then select how and with whom you want to share the activation link.<\/li>\n<li>After scanning the code, the new app user will be visible in the image call screen on the CareScreen.<\/li>\n<li>The app user will be able to see the screen of the care provider.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112349.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12293 everything-about-the-app \"><span class=\"entry-title rich-snippet-hidden\">How do I install the Memory Lane app?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-13T12:00:26+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12293\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12293\" href=\"#collapse-1-12293\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I install the Memory Lane app?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12293\" aria-labelledby=\"faq_1-12293\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Go to the App Store or Google Play Store. Enter Memorylane Companion or Roxelane in the search box.<\/p>\n<p>The App is available for download in the following countries:<\/p>\n<ul>\n<li>Sweden<\/li>\n<li>Norway<\/li>\n<li>Australia<\/li>\n<li>Austria<\/li>\n<li>Belgium<\/li>\n<li>Canada<\/li>\n<li>China (Mainland)<\/li>\n<li>Denmark<\/li>\n<li>France<\/li>\n<li>Germany<\/li>\n<li>Hong Kong<\/li>\n<li>Ireland<\/li>\n<li>Netherlands<\/li>\n<li>Spain<\/li>\n<li>United Kingdom<\/li>\n<li>United States of America<\/li>\n<li>Finland<\/li>\n<li>Japan<\/li>\n<\/ul>\n<p>However, the app is only available in Dutch, English and German.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12295 launch management everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How do I connect users to the Memory Lane caregiver screen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T10:59:36+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12295\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12295\" href=\"#collapse-1-12295\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I connect users to the Memory Lane caregiver screen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12295\" aria-labelledby=\"faq_1-12295\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When you start up the Memory Lane CareScreen for the first time, a step-by-step plan will be shown on the CareScreen, eventually leading to activating the CareScreen and connecting to the Memory Lane app.<br \/>\nIf you want to link multiple app users, you can follow the steps below.<br \/>\nThe CareScreen administrator is the person who first downloaded and installed the app on their phone and took care of the configuration of the CareScreen.<br \/>\nThe administrator is linked to the CareScreen and can add other app users by completing the following steps:<\/p>\n<ol>\n<li>Go to the app.<\/li>\n<li>Press the <em>&#8220;Memory Lane&#8221; icon.<\/em><\/li>\n<li>In the window that appears, click on <em>&#8220;Relation Management&#8221;<\/em><\/li>\n<li>Press <em>&#8220;Send Invitation&#8221; at the bottom of the screen.<\/em><\/li>\n<li>Press <em>&#8220;role&#8221;<\/em> (at the top of the screen) to indicate what the connection is.<\/li>\n<li>The QR code shown can be scanned by the new app user.<\/li>\n<li>In the top right of the opening screen you will find the menu. Pressing the menu will give you 4 options, one of which is scan QR-codes. By pressing this button your camera will be activated and you can scan the shown QR-code. This will connect you with the CareScreen.<\/li>\n<li>If the new app user is not around, an activation link can also be sent to the new app user via email, WhatsApp or any other chat app. The administrator can do this by clicking on <em>&#8220;share&#8221;<\/em> in the app after step 5. There, you can then select how and with whom you want to share the activation link.<\/li>\n<li>After scanning the code, the new app user will be visible in the &#8220;<em>image call&#8221;<\/em> screen on the care display.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112349.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12297 general everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">What does the help button do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T11:01:37+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12297\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12297\" href=\"#collapse-1-12297\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does the help button do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12297\" aria-labelledby=\"faq_1-12297\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Behind the icon help button you will find 4 possibilities for help.<\/p>\n<ol>\n<li><strong><em>&#8220;Direct contact&#8221;<\/em><\/strong><br \/>\nBelow you can quickly find the people who can provide you with help.<\/li>\n<li><strong><em>&#8220;Information home care organization&#8221;<\/em><\/strong><br \/>\nHere you will find all the information about your home care organization.<\/li>\n<li><strong><em>&#8220;Play welcome movie again&#8221;<\/em><\/strong><br \/>\nHere you can replay the welcome video explaining the different functions of the Memory Lane CareScreen.<\/li>\n<li><strong><em>&#8220;Memory Lane Information&#8221;<\/em><\/strong><\/li>\n<li>Under this button, you will find a lot of information to adjust the settings of the CareScreen, among other things. To know:\n<ol>\n<li>Change network<\/li>\n<li>QR Code Scanning. Here you can call up the QR code that can be scanned by the Memory Lane app to connect the CareScreen to the app.<\/li>\n<li>The serial number of the care display. This number is important in your contact with our support department.<\/li>\n<li>Adjust volume. Here you can adjust the volume of your CareScreen.<br \/>\nSet Sleep Mode. You can specify when the display goes into sleep mode and turns back on.<\/li>\n<li>Privacy statement. Here you can reread the privacy statement.<\/li>\n<li>Adjust display brightness. Here you can adjust the brightness of the screen.<\/li>\n<li>Battery status. The battery status indicates the percentage of battery charge.<\/li>\n<li>Restart. With this button you can restart the CareScreen.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12299 general \"><span class=\"entry-title rich-snippet-hidden\">How does the loan work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T13:18:29+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12299\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12299\" href=\"#collapse-1-12299\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does the loan work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12299\" aria-labelledby=\"faq_1-12299\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our Memory Lane CareScreen you get on loan. Then you have a warranty until the end of your subscription. Is your screen not working properly? Try our step-by-step plan. Many of our customers get their screen working again. No success? Please contact our customer service via the <a href=\"https:\/\/mymemorylane.com\/contact\/\" target=\"_top\" rel=\"noopener noreferrer\">contact form<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12301 general launch \"><span class=\"entry-title rich-snippet-hidden\">How does the first use of the app work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T13:20:34+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12301\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12301\" href=\"#collapse-1-12301\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does the first use of the app work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12301\" aria-labelledby=\"faq_1-12301\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To install the Memory Lane app on your mobile phone, you can download our app from the App Store or Google Play Store.<\/p>\n<p style=\"color: black; font-weight: 600;\"><a href=\"https:\/\/apps.apple.com\/nl\/app\/memorylane\/id1442584348?ls=1\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-7605 size-full\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2019\/04\/Slim-vectorobject-kopi\u00ebren.png?resize=99%2C33\" alt=\"\" width=\"99\" height=\"33\" data-recalc-dims=\"1\" \/><\/a> <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=en.roxelane.memorylane.companion\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-7606 size-full\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2019\/04\/Slim-vectorobject-kopi\u00ebren1.png?resize=99%2C32\" alt=\"\" width=\"99\" height=\"32\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>Once you&#8217;ve opened the app on your mobile phone, select: I want to register, at the bottom of the screen.<br \/>\nEnter the requested data and click on create.<br \/>\nWith your e-mail account and your password, you can log into the app.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-10-45-16.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-09-21.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-09-26.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-14-11.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-14-51.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-17-35.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/> <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_2020-06-22-11-17-42.png?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<p>You will receive an e-mail with a code which you must enter in the app. Then click on &#8216;finish.&#8217; The installation of the app is now complete.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12307 general launch \"><span class=\"entry-title rich-snippet-hidden\">How do I install the Memory Lane CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T13:21:39+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12307\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12307\" href=\"#collapse-1-12307\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I install the Memory Lane CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12307\" aria-labelledby=\"faq_1-12307\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Memory Lane CareScreen is started by connecting the CareScreen to the electrical network and then connecting to wifi. Follow the <a href=\"https:\/\/mymemorylane.com\/installatie\/\" target=\"_top\" rel=\"noopener noreferrer\">steps plan<\/a> on the CareScreen.<br \/>\nYou are requested to retain the boxes in which the Memory Lane CareScreen is received for any future returns.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12309 general \"><span class=\"entry-title rich-snippet-hidden\">What are the payment options?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T13:22:16+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12309\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12309\" href=\"#collapse-1-12309\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the payment options?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12309\" aria-labelledby=\"faq_1-12309\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In principle, you take out a subscription for one year. You can pay per quarter, or per year. If you pay per year or per quarter, you will receive an extra discount on your subscription.<\/p>\n<p>You can <a href=\"https:\/\/mymemorylane.com\/bestellen\/\">order your Memory Lane here<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12315 general everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How do I change my Wi-Fi network?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T13:22:57+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12315\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12315\" href=\"#collapse-1-12315\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I change my Wi-Fi network?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12315\" aria-labelledby=\"faq_1-12315\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you want to change your Wi-Fi network, you can do this by pushing the button &#8220;<em>help&#8221;<\/em> on the Memory Lane CareScreen and then choose <em>&#8220;Memory Lane information.&#8221;<\/em> In the upper right corner, you will find the button <em>&#8220;change network.&#8221; <\/em> Push this button, select your network, enter your password and wait until you are connected to the network. Then press <em>&#8220;continue&#8221;<\/em>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12317 general launch everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">How do I set up the Wi-Fi for the first time?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T13:24:17+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12317\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12317\" href=\"#collapse-1-12317\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I set up the Wi-Fi for the first time?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12317\" aria-labelledby=\"faq_1-12317\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Follow our step-by-step plan when using the Memory Lane CareScreen for the first time. This step-by-step plan is shown when you start up the CareScreen for the first time. Go to the <a href=\"https:\/\/mymemorylane.com\/installatie\/\">installation page<\/a> to go through the different steps to connect to your wifi network.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12319 general launch management \"><span class=\"entry-title rich-snippet-hidden\">How do I connect the Memory Lane app to the Memory Lane CareScreen?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-22T11:00:37+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12319\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12319\" href=\"#collapse-1-12319\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I connect the Memory Lane app to the Memory Lane CareScreen?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12319\" aria-labelledby=\"faq_1-12319\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When you start up your Memory Lane CareScreen for the first time you will be shown a number of steps you need to go through to activate your CareScreen and link it with the Memory Lane app.<\/p>\n<p>If you want to add several app users, then please follow these steps.<br \/>\nThe administrator of the CareScreen is the one that first downloads, installs the app on their phone and configures the CareScreen.<br \/>\nThe administrator is linked to the CareScreen and can add new users through the following steps:<\/p>\n<ol>\n<li>Go to the app.<\/li>\n<li>Press the icon <em>&#8220;Memory Lane&#8221;.<\/em><\/li>\n<li>Press <em>&#8220;Relation management&#8221;<\/em> in the following screen.<\/li>\n<li>Press <em>&#8220;Send invitation&#8221;<\/em> in the bottom of the screen.<\/li>\n<li>Press <em>&#8220;role&#8221;<\/em> (top of the screen) to pick what sort of role this person has.<\/li>\n<li>The QR code shown on the screen can now be scanned by the new user.<\/li>\n<li>In the top right of the of the main screen you will see the menu. In the menu you will find 4 options. Among these, there is <em>&#8220;scan QR-codes&#8221;.<\/em> By pressing this you will activate the camera that will allow you so scan any QR codes. By scanning a QR code you will get access to a CareScreen.<\/li>\n<li>If the new app user does is not able to physically scan your QR code, it is also possible to send an activation link through email, Whatsapp or another chat app. The administrator can do this by selecting the <em>&#8220;share&#8221;<\/em> option in step 5. There you can select in through which medium you want to send your activation link.<\/li>\n<li>After scanning of the QR code the new user will be visible in the video calling screen on the CareScreen.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112621.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/>\u00a0 \u00a0<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2020\/06\/Screenshot_20200622-112349.jpg?resize=169%2C300\" alt=\"\" width=\"169\" height=\"300\" data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-12604 management everything-about-the-carescreen \"><span class=\"entry-title rich-snippet-hidden\">Memory Lane can&#8217;t video call me. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/mymemorylane.com\/en\/author\/olof\/\" title=\"Posts by O M\" rel=\"author\">O M<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-21T13:28:23+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-12604\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-12604\" href=\"#collapse-1-12604\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Memory Lane can&#8217;t video call me. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-12604\" aria-labelledby=\"faq_1-12604\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the CareScreen cannot reach the Memory Lane app user, then there is a problem with the push messages. These should be turned on.<br \/>\nThese are necessary to warn you that you are being called.<br \/>\nIf you are using an iPhone, you can change this setting in settings\/Memorylane\/Notifications and make sure you have the following turned on:<\/p>\n<ul>\n<li>Allow notifications (ON)<\/li>\n<li>Check the boxes at Access screen, message center<\/li>\n<li>Display on Access screen:\n<ul>\n<li>Show Always<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>For Android phones:<\/p>\n<ul>\n<li>Settings\/Apps\/MemoryLane\/Notifications:\n<ul>\n<li>Show Notifications: ON<\/li>\n<li>Show in the menubar: ON<\/li>\n<li>Banners: ON<\/li>\n<li>Lock screen: SHOW<\/li>\n<li>Vibrate: ON<\/li>\n<li>App icon badges: ON<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5%;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><div class=\"fusion-text\"><strong>Is your question not listed here? We would love to hear from you in the <a href=\"contact\">contact form<\/a>!<br \/>\n<\/strong><\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10%;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FREQUENTLY ASKED QUESTIONS &#8211; Memory Lane<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mymemorylane.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FREQUENTLY ASKED QUESTIONS\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mymemorylane.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Memory Lane\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MyMemoryLaneSmartPhotoFrame\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-13T13:16:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/mymemorylane.com\/wp-content\/uploads\/2019\/05\/families.jpg?fit=800%2C533&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"533\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mymemorylane.com\/en\/faq\/\",\"url\":\"https:\/\/mymemorylane.com\/en\/faq\/\",\"name\":\"FREQUENTLY ASKED QUESTIONS &#8211; 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