1. Is the Memory Lane CareScreen connected to the mains?
    If not, connect the CareScreen to the mains. The CareScreen starts up automatically after a few seconds.
  2. If the screen remains black, but the red light is on, you should wait until the battery is at least 3% charged. The CareScreen will start up automatically after a while.
  3. If the problem is not resolved after following the above 2 steps, please contact us via the contact form or schedule a call back appointment.